Terms and Conditions

Last Updated: February 2, 2026

Welcome to our website. These Terms and Conditions govern your use of this website, our services and digital platforms provided by Superior Answering & Secretarial Service, Inc., doing business as ASuperior Contact Center, located in Madison, GA 30650. By accessing this website, contracting with us for our services, utilizing our online contact forms, or subscribing to notifications, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our site, services or submitting information through our contact portals.

General Website User Terms

1. Data Collection and Usage

When you engage with our website or submit an inquiry through our contact forms, we collect specific personal information, including your name, phone number, email address, and the nature of your inquiry. The sole purpose of gathering this data is to process your request and provide the information or services you have specifically asked for regarding our contact center solutions. Our contact form utilizes HubSpot as our primary data processor to securely manage and store this information. For details on how your data is handled within their infrastructure, you may refer to the HubSpot Data Processing Agreement (DPA).

SMS/Mobile Messaging: By providing your mobile number on our "Contact Us" or "Request a Quote" forms, you provide your prior express written consent to receive text messages from ASuperior Contact Center regarding your inquiry.

• These messages may be sent using automated technology.
• Consent is not a condition of purchase.
• Message and data rates may apply. * You may opt out at any time by replying STOP.

For help,  contact us at 800-344-6470.

Emergency Notification Service (DialMyCalls)

By opting in to our Emergency Notification Service on our status page, you agree to the following:

Program Description: You are subscribing to receive urgent alerts and emergency notifications from ASuperior Contact Center. These messages include service disruptions to keep you updated on the status of our services. They are designed for our contracted Client’s to be notified of service disruptions.

Consent: By providing your phone number and clicking "Opt-In," you provide your prior express written consent to receive automated voice calls and/or text messages from Superior Answering & Secretarial Service, Inc. through our service provider, DialMyCalls. Consent is not required for any of our other services.

Message Frequency: The frequency of messages varies based on the occurrence of emergency events or the need for critical updates.

Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out & Help: You can cancel the SMS service at any time by texting STOP to the number from which you received the message. For assistance, contact us directly at 800.344.6470.

Limitation of Liability: While we use DialMyCalls to ensure rapid delivery, we cannot guarantee that notifications will be received in every instance due to factors beyond our control, such as carrier delays or signal strength. This service should not be your only source of emergency information.

View Dialmycalls Terms of Service and Privacy Policy

2. Your Data Rights

We believe in transparency and your right to control your personal information. Under applicable data protection laws, you are entitled to the following rights:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You have the right to request that we update or correct any inaccurate or incomplete information.
• Deletion: You may request that we erase your personal data from our systems, subject to legal or contractual obligations.

3. User Conduct & Prohibited Actions

You agree to use this website and our contact forms in a lawful and respectful manner. You are prohibited from using our site for any purpose that is illegal, fraudulent, or unauthorized. Specifically, you may not submit any content that is offensive, defamatory, obscene, or threatening. Furthermore, you must not transmit malicious code, viruses, or "spam." We reserve the right to terminate your access to our forms or seek legal recourse if your conduct is deemed harmful to our operations or others.

4. Intellectual Property Rights

All content featured on this website—including text, graphics, logos, and software—is the exclusive property of Superior Answering & Secretarial Service, Inc. and is protected by intellectual property laws. Regarding "User Provided Content" submitted via forms, you retain ownership, but grant us a non-exclusive, royalty-free license to process and store that information solely to respond to your inquiry. You warrant that you own the rights to any content you submit.

Third-Party Links and External Content

Our website may contain links to third-party sites, including HubSpot, which are provided for your convenience. We do not control these external sites and are not responsible for their content, privacy policies, or security practices. Use of third-party links is at your own risk.

5. Disclaimers & Limitation of Liability

The information and services on this website are offered on an "as is" and "as available" basis. Superior Answering & Secretarial Service, Inc. does not warrant that the website will be uninterrupted or error-free. To the fullest extent permitted by law, our company, its officers, and agents shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of or inability to use this site, including data loss or business interruption.

Contracted Client Terms and Conditions

These terms are made and entered into between Superior Answering & Secretarial Services, Inc., dba ASuperior Contact Center (“The Answering Service”)  and  (“Client”) 

NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties mutually agree as follows:

TERM AND CANCELLATION. The terms shall begin on the date The Answering Service activates services ("Effective Date") and shall continue on a month-to-month basis until canceled in writing by either party.

• Cancellation Notice: Client may cancel this Agreement at any time by providing written notice to The Answering Service. To avoid the next month's billing, notice must be received at least 5 days prior to the 1st of the month.
• No Partial Month Refunds: All Services are billed on a full calendar month basis. If the Client cancels mid-month, the cancellation will be effective on the last day of that calendar month. No pro-rated refunds or credits shall be issued for unused days or unused Live Answering Service Minutes remaining in the final month of service.
• Final Month Overages: Client remains fully responsible for all usage charges (excess minutes, patch fees, or translation fees) incurred during the final month of service, even if such usage occurs after the date notice was given. Any overage charges exceeding the prepaid base rate will be invoiced on the 1st of the following month and are due immediately.
• Condition of Service: The Answering Service shall have no obligation to commence or continue service until the base payment for the current service period has been received in full.
• If Client is a 'Covered Entity' under HIPAA, the parties shall execute a separate Business Associate Agreement (BAA) which shall be incorporated into this Agreement by reference.

SERVICE AND FEES. The Answering Service shall provide Telephone Answering (“TA”) Services, which include receiving and responding to telephone calls, web chats, SMS and Email alert notifications properly routed to The Answering Service.

• Client Instructions: All services will be performed in accordance with the protocols and information supplied by the Client (e.g., contact lists, calendar escalations, and scripts). The Answering Service is entitled to rely entirely on the accuracy of the information provided by the Client. The Answering Service assumes no liability for errors resulting from outdated or incorrect Client data.
• Rate Adjustments: Service rates are subject to change at the sole discretion of The Answering Service upon thirty (30) days’ prior written notice to the Client.

SERVICE STANDARDS AND DISCLAIMERS. The Answering Service is committed to providing high-quality professional services; however, Client acknowledges that Telephone Answering (TA) Services are subject to variables inherent in live voice processing that are beyond The Answering Service’s reasonable control. Client acknowledges that the Answering Service operates under a shared-resource model, in which Client utilizes a pool of receptionists shared among multiple customers. Service is provided on an "as-is" and "as-available" basis. ASuperior Contact Center does not warrant that the Service will be uninterrupted or error-free.

• Operational Contingencies: Due to the nature of real-time data entry and human interaction, The Answering Service does not guarantee 100% error-free performance. Factors such as the complexity of Client-provided scripts, caller clarity, and the manual transcription of data may result in occasional inaccuracies.

• Best Efforts Basis: All services are provided on a commercially reasonable efforts basis. Client understands that, as a shared service, performance may vary based on total demand.
• No Performance Warranties: The Answering Service makes no warranties, express or implied, regarding specific benchmarks for answer times or hold times, the maximum number of concurrent calls that can be successfully bridged, or the ultimate commercial effectiveness of Client’s scripts.
• Limitation of Availability: While The Answering service strives for maximum availability, the service is not a dedicated or "one-to-one" receptionist offering, and shall not be liable for delays or missed calls resulting from unforeseen fluctuations in call volume.

• Technical Forwarding: Client maintains sole responsibility for the technical activation and deactivation of call forwarding through their respective telecommunications carriers. The Answering Service shall not be liable for any missed communications resulting from carrier-side technical failures or the Client’s failure to properly manage forwarding settings.

Section: 911 & Emergency Service Disclaimer

• The Answering Service provides a general business answering and message-taking service. It is not a replacement for 911 or any emergency dispatch service.
• The Answering Service’s platform is not configured to place, receive, or terminate emergency calls to 911 or any Public Safety Answering Point (PSAP). Our representatives are not trained emergency dispatchers.
• Client agrees that its automated greetings and instructions to callers shall clearly state that if the caller is experiencing a medical emergency, they should hang up and dial 911 immediately. The Answering Service shall not be liable for any delay in care, injury, or death resulting from a caller’s failure to contact emergency services directly.

DATA MANAGEMENT AND RETENTION POLICY. The Answering Service serves as a temporary conduit for communications between the Client and its callers. With regard to Personal Information processed as part of our Service Offerings, retention periods are as follows:

• Messages/Activity Details – up to one hundred and eighty (180) days (available in Client Portal)
• Call Recordings – up to thirty-one (31) days. (Available upon request, fees may apply)
• Telephony Records (CDRs) – up to three (3) years. (available in Client Portal)
• Client Account data - Life of contract. Up to 180 days from the date of termination.

Client Responsibility for Archiving: Client acknowledges that The Answering Service is not a long-term data storage or archiving service. Client is solely responsible for retrieving, downloading, or transferring Client Data to its own permanent filing or record-keeping systems within the time windows above.

Irretrievability: Once data has been deleted following these periods, it is rendered unreadable and cannot be recovered by the answering service.

Limitation of Liability. The Answering Service shall not be held liable for any loss of information, legal non-compliance, or business interruption resulting from the Client’s failure to archive Client Data prior to the scheduled deletion periods above.

Maintenance of Administrative Records. The 180-day limit applies only to caller messages and personal account information. The Answering Service will maintain administrative and business records for a period of seven (7) years (or as required by applicable law), including:

• Signed Service Agreements and contracts.
• Billing and payment history.

CALL RECORDING AND CONSENT. The Answering Service uses call recording for Live answering services, for quality assurance, agent training, and dispute resolution. These recordings serve as the primary evidence in the event of a service dispute.

INBOUND COMMUNICATIONS. 

• Agent-Led Disclosure.(Default/Recommended). The Answering Service’s agents will verbally disclose the recording at the start of the interaction. Client acknowledges that if a caller objects to the recording, the agent must terminate the call, as the recording cannot be disabled on a per-call basis.

The client may elect one of the following alternate notification methods by contacting us directly at 800.344.6470.

• OPTION 2: Pre-Recorded Disclosure . The Answering Service will implement an automated disclosure (e.g., "Thank you for calling {company name}, this call may be monitored or recorded. Please hold and we’ll be right with you") at the start of every call. This ensures compliance with all-party consent laws.
• OPTION 3: No Recording (Client Election). Client directs The Answering Service to disable all call recording for the account. By selecting this option, Client acknowledges that there will be no audio record of any interaction. Section (Disclaimer of Evidence) shall apply to all such interactions.

OUTBOUND COMMUNICATIONS AND PATCHING/TRANSFERS

To ensure the accuracy of message delivery and patched call communications, The Answering Service utilizes automated recording for outbound communications. 

Enabled Outbound Recording (Default/Recommended). The Answering Service will record all outbound relays to Client personnel and all patched conversations. Client acknowledges that an automated disclosure (e.g., "This call is recorded") will be played to Client’s personnel and callers upon answering. Client agrees to notify its staff and personnel that calls from the Answering Service are recorded to avoid delays in connecting with personnel.

Client may elect the following alternate notification method by contacting us directly at 800.344.6470.

• OPTION 2: No Recording. The Answering Service will disable recording for all outbound relays and patched calls. Client acknowledges that by selecting this option, there will be no audio record to verify the accuracy of messages relayed to staff or the patched calls. Section (Disclaimer of Evidence) shall apply to all such interactions.

Authorization and Consent. By selecting an option to consent to recording, the, Client provides express consent for The Answering Service to record the Client’s caller’s and personnel during the performance of the Services. Client agrees that the continued participation of its personnel or callers in a call after the recording disclosure constitutes irrevocable consent to be recorded under all applicable laws, including O.C.G.A. § 16-11-66.

Disclaimer of Evidence (Applies to No Recording options only). If Client elects No Recording, Client expressly waives the right to dispute any invoice or service quality claim (e.g., claims of agent rudeness, incorrect message taking, or missed calls) where an audio recording would have been the primary evidence. In such cases, The Answering Service’s internal call logs and agent notes shall be deemed the final and authoritative record of the interaction.

Technical Nature of Recording. Client acknowledges that The Answering Service’s agents do not have the technical capability to toggle recording on or off during a live inbound or outbound call. Any change to the elected recording option must be submitted in writing and may take up to 24-48 hours to implement across The Answering Service’s telephony platform.

SMS NOTIFICATION SERVICES: By entering into this Agreement, Client provides express written consent to receive automated SMS notifications from ASuperior to the mobile phone number(s) designated in the Client Account. These messages are provided as a core component of the Telephone Receptionist Service and include caller names, phone numbers, and message summaries. 

Nature of Messages. Client acknowledges that SMS notifications are sent for informational purposes. While ASuperior Contact Center endeavors to provide real-time notifications, Client understands that SMS is a "best-effort" delivery protocol and that ASuperior Contact Center is not responsible for delayed or undelivered messages caused by mobile carriers or technical outages outside of ASuperior Contact Center’s control.

Opt-Out and Management. Client may opt out of SMS notifications at any time by:

• Texting STOP to any message received;
• Adjusting notification settings within the Client Account Portal; or
• Providing written notice to notify@ascc365.com. Client acknowledges that opting out of SMS may result in a delay in receiving urgent caller information.

Rates and Frequency. Message frequency is determined by the volume of inbound calls to the Client’s account. Standard message and data rates from the Client’s carrier may apply.

Data Security. The Answering Service agrees that caller information transmitted via SMS will be handled in accordance with the Data Privacy & Security section in this agreement. Client is responsible for securing their own mobile device to prevent unauthorized access to caller data sent via SMS.

Security and Secure Portal Messaging. A Secure Notification Option for Clients requiring high levels of data security (e.g., HIPAA compliance or PII protection), ASuperior Contact Center provides a Secure SMS solution. Instead of transmitting caller details in plain text, the SMS will contain a notification of a new message and a unique link to the ASuperior Contact Center Secure Portal. Access Control: Client acknowledges that access to full caller details via the Secure Portal requires a valid username and password. Client is solely responsible for maintaining the confidentiality of these credentials. Plain-Text Waiver: If Client explicitly elects to receive full caller details via standard, plain-text SMS instead of the Secure Portal link, Client assumes all risks associated with the 

unencrypted transmission of such data and agrees to indemnify ASuperior Contact Center against any third-party claims arising from such transmission.

EMERGENCY ALERT SYSTEMS. The Answering Service provides services via a Contact Center as a Service (CCaaS) platform. Client acknowledges and agrees that the Service is dependent on third-party telecommunications carriers, internet service providers, and cloud infrastructure vendors. While The Answering Service strives for maximum uptime, and has backup solutions in place, the Client acknowledges that the Service is subject to outages, delays, and interruptions caused by these third-party providers, which are beyond the reasonable control of The Answering Service. 

To ensure you stay informed during these moments, we have an Emergency Alert System to advise you of any Service Interruptions with our answering service. A separate consent is required as we utilize a third-party vendor, Dial My Calls, to manage our mass notification alerts.

•  Subscribe to ASuperior EMER alerts  by clicking here. 
• This form will direct you to signup and consent to Dial My Calls, privacy policy.

In the event of a service interruption, The Answering Service  will provide updates via SMS Emergency alerts and our official status page at status.asuperiorcontactcenter.com. During such interruptions, it is the Client’s sole responsibility to manage their own business continuity. Client is advised that they have the option to:

• Deactivate call forwarding from their primary lines to The Answering Service.
• Temporarily redirect their phone lines to a designated internal staff member or an alternative backup number until Service is restored.

DATA PRIVACY AND SECURITY.

• Scope of Data: Client acknowledges that in the course of providing Services, The Answering Service may receive personal or business information regarding the Client’s business, personnel, and customers or patients ("Client Data").
• Use of Data: The Answering Service shall use Client Data solely for the purpose of performing the Services as defined in this Agreement and for no other purpose. The Answering Service shall not sell, rent, or lease Client Data to any third party.
• Security Standards: The Answering Service shall maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Client Data. This includes, but is not limited to, the systematic purging of client data as outlined in the Data Management and Retention section of this Agreement.
• Client acknowledges that the Privacy Policy located on The Answering Service’s website governs data collected via the public website (e.g., cookies and contact forms). The handling of data in our service offerings is governed by these terms and any applicable Business Associate Agreement (BAA) or Data Processing Addendum (DPA) executed between the parties.

CHARGES AND PAYMENT.

• Fees and Billing: Client agrees to pay all fees for Services as set forth in the applicable Quote or Service Order. The Answering Service shall deliver all invoices electronically via email on the 1st day of each month for the prior month's usage.
  
  
• Definition of Live Answering Service Minutes: "Live Answering Service Minutes" are calculated based on the total time a live agent is actively dedicated to the Client’s account. This is defined as:
  1. Talk Time: The duration from the moment a live agent answers the call until the call is disconnected. Each transaction is rounded up to the nearest 60 second increment.
  2. After-Call Work (ACW): The time required for the agent to finalize the interaction immediately following a disconnection, including but not limited to: typing call notes, completing a message or manually sending notifications to the Client. Each transaction is rounded up to the nearest 30 second increment.

• Definition of Voicemail/IVR Minutes: "Voicemail/IVR Minutes" are defined as the entire duration of an automated interaction on the The Answering Service’s system. Each transaction is calculated in actual seconds. This includes:

1. Automated Greeting: The time spent playing the initial IVR or voicemail greeting.
2. Message Recording: The duration of the caller’s message being recorded.

• Definition of Patch/Transfer Minutes: "Patch/Transfer Minutes" are defined as the duration of the connection between the caller and the Client (or Client’s designee) through the The Answering Service’s telephony switch. Each transaction is calculated in actual seconds.

1. Duration: Billing for Patch/Transfer Minutes begins the moment the Client is successfully connected to the caller and continues for the entire duration of that conversation until one or both parties disconnect.

• Note: Client acknowledges that patched calls utilize The Answering Service’s telephony infrastructure and active phone lines for the duration of the patch and may be billed at a premium rate as specified in the Quote or Service Order

• Definition of Translation Minutes: "Translation Minutes" are defined as the total duration of a call requiring third-party language interpretation services.Each transaction is calculated in actual seconds. This includes:

1. Connection Time: The period during which the The Answering Service’s agent identifies the need for translation and successfully connects with the translation service The Answering Service.
2. Interaction Duration: The entire length of the call from the moment the interpreter joins the line until the call is disconnected.
3. Note: Due to the high cost of professional interpretation, Translation Minutes may be billed at a premium rate as specified in the Quote or Service Order.

• Payment Methods: The Answering Service encourages electronic payments for maximum efficiency. Each electronic invoice includes a secure link for immediate payment via ACH (Electronic Check) or Credit Card. Physical checks are accepted but must be received by the 28th of the month.
• AutoPay Authorization: To ensure uninterrupted service, Client is encouraged to enroll in AutoPay. By enrolling via the link in the electronic invoice, Client authorizes The Answering Service to automatically process the total balance due on the 28th day of each month.
• Late Fees and Collection: Any invoice remaining unpaid after the 28th of the month shall be subject to a late fee of $30.00. Client shall be responsible for all costs of collection, including reasonable attorney’s fees, incurred by The Answering Service in recovering past-due amounts.
• Suspension and Termination: If a payment is more than twenty-eight (28) days past due, The Answering Service reserves the right to suspend or terminate all Services upon 24-hour electronic notice. Reconnection of suspended services is subject to a $50.00 charge, which must be paid in full along with any outstanding balance.

LIMITATION OF LIABILITY.

• Standard of Care: The Answering Service shall not be liable for any acts, errors, or omissions by it or its directors, officers, employees, or agents, except for conduct adjudicated by a court of competent jurisdiction to be grossly negligent or intentional misconduct.
• Liability Cap: The Answering Service’s aggregate liability to the Client for any and all claims, damages, or losses arising out of or in connection with this Agreement—whether in contract, tort (including negligence), or otherwise—shall not exceed the total fees actually paid by the Client to the Answering Service for the payment period in which the conduct giving rise to the claim took place.
• Exclusion of Specific Damages: Notwithstanding any other provision, in no event shall the Answering Service be liable for: (i) incidental, consequential, indirect, special, or statutory damages; (ii) lost profits, lost revenues, or loss of business opportunity; (iii) punitive or exemplary damages; or (iv) damages arising from third-party claims against the Client.
• Force Majeure & Technical Failure: The Answering Service shall not be liable for failures or delays caused by natural disasters, civil disturbances, material shortages, or failures in third-party infrastructure, including but not limited to internet service , provider outages, telephone carrier interruptions, or power grid failures.
• No Third-Party Beneficiaries: The Services provided hereunder are for the sole and exclusive benefit of the Client. No person or entity not a party to this Agreement shall have any claim or right of action against the Answering Service.
• Time Limit on Claims: Any legal action or proceeding by the Client against The Answering Service must be commenced within one (1) year after the cause of action accrues, or it shall be deemed permanently waived.

INDEMNIFICATION. Client shall indemnify, defend, and hold harmless The Answering Service and its officers, directors, and employees from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees and costs of litigation) arising out of or relating to:

• Nature of Business: The nature, legality, or conduct of the Client’s business operations, including any claims of professional malpractice or personal injury brought by Client’s customers or patients.
• Reliance on Client Information: The Answering Service’s good-faith reliance on inaccurate, misleading, or incomplete information, scripts, or handling instructions provided by the Client.
• Privacy and Data Security: Any breach of the Client’s obligations regarding data privacy or the Health Insurance Portability and Accountability Act (HIPAA), or any violation of recording consent laws including O.C.G.A. § 16-11-66.
• Regulatory Compliance: Any claims that the Client’s scripts, instructions, or requested outbound activities violated any state or federal laws, specifically including the Telephone Consumer Protection Act (TCPA) or the Fair Debt Collection Practices Act (FDCPA).
• Protocol Failures: Any errors or omissions in the transmission of messages resulting from the Client’s failure to provide or maintain clear, updated, or functional contact protocols and notification endpoints.

GOVERNING LAW. These terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved exclusively in the courts located in or serving Morgan County, Georgia.

MODIFICATION OF TERMS. We reserve the right to update or change these Terms and Conditions at any time. Your continued use of the website or our service offerings following any changes constitutes your acceptance of the new terms.

CONTACT US. If you have any questions, please contact us at: ASuperior Contact Center | 800-344-6470.