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Terms of Use

Last Updated: January 23, 2026

Welcome to our website. These Terms and Conditions govern your use of the services and digital platforms provided by Superior Answering & Secretarial Service, Inc., doing business as ASuperior Contact Center, located in Madison, GA 30650. By accessing this website or utilizing our online contact forms, or subscribing to notifications, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our site or submitting information through our contact portals.

1. Data Collection and Usage

When you engage with our website or submit an inquiry through our contact forms, we collect specific personal information, including your name, phone number, email address, and the nature of your inquiry. The sole purpose of gathering this data is to process your request and provide the information or services you have specifically asked for regarding our contact center solutions.

Our contact form utilizes HubSpot as our primary data processor to securely manage and store this information. For details on how your data is handled within their infrastructure, you may refer to the HubSpot Data Processing Agreement (DPA).

SMS/Mobile Messaging: 

Contact Us Form

By providing your mobile number on our "Contact Us" or "Request a Quote" forms, you provide your prior express written consent to receive text messages from ASuperior Contact Center regarding your inquiry.

  • These messages may be sent using automated technology.
  • Consent is not a condition of purchase.
  • Message and data rates may apply. * You may opt out at any time by replying STOP.

For help, reply "HELP" or contact us at 800-344-6470.

Emergency Notification Service (DialMyCalls)

By opting in to our Emergency Notification Service on our status page, you agree to the following:

Program Description: You are subscribing to receive urgent alerts and emergency notifications from ASuperior Contact Center. These messages include service disruptions to keep you updated on the status of our services..

Consent: By providing your phone number and clicking "Opt-In," you provide your prior express written consent to receive automated voice calls and/or text messages from Superior Answering & Secretarial Service, Inc. through our service provider, DialMyCalls. Consent is not a condition of purchase for any of our other services.

Message Frequency: The frequency of messages varies based on the occurrence of emergency events or the need for critical updates.

Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out & Help: You can cancel the SMS service at any time by texting STOP to the number from which you received the message. For assistance, text HELP or contact us directly at 800.344.6470

Limitation of Liability: While we use DialMyCalls to ensure rapid delivery, we cannot guarantee that notifications will be received in every instance due to factors beyond our control, such as carrier delays or signal strength. This service should not be your only source of emergency information.

View Dialmycalls Terms of Service and Privacy Policy

Message Delivery via SMS (Contracted Clients)

For clients who have entered into a formal Service Agreement with ASuperior Contact Center, the following terms apply to the delivery of messages via Short Message Service (SMS): 

Consent to Receive Messages: By providing mobile phone numbers for yourself or your staff as part of your account setup, you provide express consent for Superior Answering & Secretarial Service, Inc. to transmit your callers' messages and account-related alerts to those devices via SMS.

Nature of Messages. Client acknowledges that SMS notifications are sent for informational purposes. While ASuperior Contact Center endeavors to provide real-time alerts, Client understands that SMS is a "best-effort" delivery protocol and that ASuperior Contact Center is not responsible for delayed or undelivered messages caused by mobile carriers or technical outages outside of ASuperior Contact Center’s control.

Opt-Out and Management. Client may opt out of SMS notifications at any time by:

  • (a) Texting ASCCSTOP to any message received;
  • (b) Adjusting notification settings within the Client Account Portal; or
  • (b) Providing written notice to support@ascc365.com. Client acknowledges that opting out of SMS may result in a delay in receiving urgent caller information.

Rates and Frequency. Message frequency is determined by the volume of inbound calls to the Client’s account. Standard message and data rates from the Client’s carrier may apply.

Data Security. ASuperior Contact Center agrees that caller information transmitted via SMS will be handled in accordance with our Privacy Policy. Client is responsible for securing their own mobile device to prevent unauthorized access to caller data sent via SMS.

Security and Secure Portal Messaging. (a) Secure Notification Option: For Clients requiring high levels of data security (e.g., HIPAA compliance or PII protection), ASuperior Contact Center provides a Secure SMS solution. Instead of transmitting caller details in plain text, the SMS will contain a notification of a new message and a unique link to the ASuperior Contact Center Secure Portal. (b) Access Control: Client acknowledges that access to full caller details via the Secure Portal requires a valid username and password. Client is solely responsible for maintaining the confidentiality of these credentials. (c) Plain-Text Waiver: If Client explicitly elects to receive full caller details via standard, plain-text SMS instead of the Secure Portal link, Client assumes all risks associated with the unencrypted transmission of such data and agrees to indemnify ASuperior Contact Center against any third-party claims arising from such transmission.

Cookie Policy

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons to enable our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target our users' interests to enhance the experience on our online properties.

Through our use of HubSpot, the following categories of cookies may be deployed:

Strictly Necessary: Essential for the website to function, such as security, network management, and accessibility. You cannot opt out of these.

Performance & Analytics: These cookies (like _hstc and hubspotutk) help us understand how visitors interact with our site, helping us find errors and improve the user journey.

Functionality: Used to remember choices you make (such as your username or language) to provide a more personalized experience.

Advertising/Tracking: These record your visit to our site, the pages you have visited, and the links you have followed to make our communications more relevant to your interests.

You have the right to decide whether to accept or reject cookies.

  • Browser Controls: You can set or amend your web browser's cookie settings to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.
  • HubSpot Opt-Out: Because we use HubSpot, an __hs_opt_out cookie will be used if you choose to opt-out, which tells our system not to track your specific visit details.

In addition to our own cookies, third parties (such as HubSpot or Google Analytics) may also serve cookies through this site for analytics or advertising purposes. We do not control these third-party cookies; please refer to the respective third party’s privacy policy for more information.

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.

2. Your Data Rights

We believe in transparency and your right to control your personal information. Under applicable data protection laws, you are entitled to the following rights:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You have the right to request that we update or correct any inaccurate or incomplete information.
  • Deletion: You may request that we erase your personal data from our systems, subject to legal or contractual obligations.
  • Portability: You have the right to request the transfer of your data to another service provider in a structured, commonly used format.

3. User Conduct & Prohibited Actions

You agree to use this website and our contact forms in a lawful and respectful manner. You are prohibited from using our site for any purpose that is illegal, fraudulent, or unauthorized. Specifically, you may not submit any content that is offensive, defamatory, obscene, or threatening. Furthermore, you must not transmit malicious code, viruses, or "spam." We reserve the right to terminate your access to our forms or seek legal recourse if your conduct is deemed harmful to our operations or others.

4. Intellectual Property Rights

All content featured on this website—including text, graphics, logos, and software—is the exclusive property of Superior Answering & Secretarial Service, Inc. and is protected by intellectual property laws. Regarding "User Provided Content" submitted via forms, you retain ownership, but grant us a non-exclusive, royalty-free license to process and store that information solely to respond to your inquiry. You warrant that you own the rights to any content you submit.Third-Party Links and External Content

Our website may contain links to third-party sites, including HubSpot, which are provided for your convenience. We do not control these external sites and are not responsible for their content, privacy policies, or security practices. Use of third-party links is at your own risk.

5. Disclaimers & Limitation of Liability

The information and services on this website are offered on an "as is" and "as available" basis. Superior Answering & Secretarial Service, Inc. does not warrant that the website will be uninterrupted or error-free. To the fullest extent permitted by law, our company, its officers, and agents shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of or inability to use this site, including data loss or business interruption.

6. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved exclusively in the courts located in or serving Morgan County, Georgia.

7. Modifications to Terms

We reserve the right to update or change these Terms and Conditions at any time. Your continued use of the website following any changes constitutes your acceptance of the new terms.

8. Contact Us

If you have any questions, please contact us at:

ASuperior Contact Center | 800-344-6470 | hello@ascc365.com